We’re Here to Help
Your comfort and satisfaction are our top priorities. Whether you have a question about our products, need help with an order, or require support, our dedicated team is ready to provide clear and reliable assistance.
How to Reach Us
Choose your preferred method below. Our team is available Monday to Friday, from 9:00 AM to 5:00 PM (GMT).
- Email:
support@pureeclat.shop(We aim to reply within 24 business hours) - Phone:
+44 7570 896431 - Business Address:
ARTLUX Sarl, 31 Rue Joseph Cugnot, 86100 Châtellerault, France(Please note: Visits are by appointment only)
Frequently Asked Questions
1. What are your shipping times to the UK? We provide free, tracked UK shipping on all orders. The total delivery time is 5-8 business days, which includes 1-2 business days for order processing and 4-6 business days for transit.
2. What is your return policy? We offer a 30-day return policy for all items in a resalable condition. If you wish to start a return, please contact us first. For full details, please read our complete Refunds & Returns Policy page.
3. How can I track my order? Once your order is dispatched, you will receive an email containing your tracking number and a link to follow your delivery’s progress right to your door.
4. Can you help me choose the right product? Absolutely. Contact our team with details about your space (e.g., room size, humidity concerns), and we will provide a personalized recommendation to help you find the perfect solution.
Send Us a Message
For any other inquiries, please fill out the form below. We’ll get back to you as soon as possible.
📋 Contact Form
You can also fill out the form below — our support team will respond with care and attention.