At PureÉclat, we believe every interaction is an opportunity to assist you in making your home and garden more welcoming, stylish, and practical. Our team is here to provide clear, reliable support whenever you need it.

How to Reach Us

📞 Contact Method 📋 Information 🕒 Availability
📧 Email support@Pureeclat.shop Replies within 24 hours (business days)
📱 Phone +44 7570 896431 Monday – Friday, 9:00 AM – 5:00 PM (GMT)
📍 Address ARTLUX Sarl, 31 Rue Joseph Cugnot, 86100 Châtellerault, France By appointment only

Shipping Information

We offer free shipping across the UK within 5–8 business days:

  • 1–2 business days for order handling

  • 4–6 business days for delivery transit

Why Contact Us?

Need How We Help
Product guidance Unsure which home or garden product fits your needs? Tell us about your space, and our team will guide you.
Order tracking We provide clear updates and tracking details so you always know where your order is.
Returns & refunds If you change your mind, you can return items within 14 days (resalable condition). If your item arrives defective, send us a photo within 14 days for a quick resolution.

Contact Form

You can also complete the form below, and our support team will reply with care and attention to detail.