Last Updated: 29 May 2025
At PureÉclat, your satisfaction is our priority. We aim to make returns simple and transparent for a seamless experience.
Summary Table
| Return Type | Window | Conditions | Refund Time |
|---|---|---|---|
| Defective Item | 14 days | Photo/video required (submit within 7–14 days) | 5 business days |
| Non-Defective Item | 14 days | Item must be intact and resalable | 7 business days |
Return Details
1. Return Window
You can request a return within 14 calendar days from receiving your order.
2. Accepted Reasons
| Situation | Procedure |
|---|---|
| Defective Item | Submit a photo or video to support@Pureeclat.shop → Refund processed without return |
| Wrong Size/Colour | Return the item in its original packaging |
| Change of Mind | Item must be unused and in resalable condition with tags intact |
Important:
- Sale items: same rights apply
- Not covered: accidental damage (e.g., drops, water exposure)
3-Step Return Process
- Notification
Contact support@Pureeclat.shop within 14 days. Include your order number and photos for defective items. - Validation
Our team will respond within 24 hours with:
- A return label for non-defective items
- Instructions for submitting evidence for defective items
- Refund
Refunds are processed within 5–7 business days via PayPal.
Return Costs
| Return Type | Cost |
|---|---|
| Defective Item | Covered by PureÉclat |
| Non-Defective Item | Paid by customer |
Use a tracked shipping service (we recommend Royal Mail or another reliable courier).
Manufacturer Warranty
This is additional to our returns policy:
- Duration: Varies by product (check the label)
- Coverage: Excludes accidental damage (drops, immersion), or unauthorized modifications
- Activation: Keep the original invoice for warranty claims
Legal Transparency
- Identity: ARTLUX Sarl – 31 Rue Joseph Cugnot, 86100 Châtellerault, France
- Compliance: UK Consumer Rights Act (14-day right of withdrawal)
Frequently Asked Questions
Q: Can I exchange an item?
A: Yes, please indicate your request in the return form.
Q: What if my package is lost?
A: Use a tracked shipping method to ensure safe return.
Q: Why does the refund take 5–7 days?
A: This is the standard processing time for PayPal transactions.
Updates to This Policy
- Changes will be visible on this page
- Previous versions available on request
- Policies take effect immediately upon publication
Return Assistance:
📧 support@Pureeclat.shop | 📞 +44 7570 896431
Response guaranteed within 24 business hours