At PureÉclat, we turn your wait into a promise fulfilled. Discover our commitment to fast, transparent delivery across the UK.
Order Processing
- Preparation Time: All orders are processed within 1–2 business days after payment confirmation.
- Tracking Notification: You will receive an email with your tracking number once your order is dispatched.
- High Demand Periods: During sales or holidays, processing may extend up to 3 business days.
UK Delivery
| Detail | Information |
|---|---|
| Shipping Cost | Free on all orders |
| Transit Time | 4–6 business days |
| Total Delivery Time | 5–8 business days (including handling) |
| Delivery Days | Monday – Saturday (excluding public holidays) |
Example: Order placed Monday before 2:00 PM → Shipped Wednesday → Delivered Monday–Wednesday following week.
Package Tracking
Stay informed in 3 simple steps:
- Receive an email with your tracking number.
- Check progress in real-time via the courier’s tracking page.
- Optional SMS alerts — enable them in your account.
If you encounter tracking issues, contact support@PureEclat.shop within 48 hours.
Delivery Delays
Possible causes:
- Courier strikes or disruptions
- Severe weather conditions
- Incorrect or incomplete delivery address
- Customs inspections
Our Commitment: We will liaise with the courier within 24 hours and keep you informed by email.
Cancellations & Modifications
| Time Since Order | Action Possible |
|---|---|
| Less than 24 hours | Free cancellation or modification |
| More than 24 hours | Order in preparation — cannot modify |
Important: Double-check your delivery address at checkout. Errors may incur reshipping costs (£12).
Undelivered Packages
If your order shows as “Delivered”:
- Check usual delivery locations (neighbor, porch, or mailbox)
- Verify the address on your confirmation email
- Contact the courier with your tracking number
- Inform us within 72 hours with proof: written courier note or photo of empty mailbox
Solution: We will send a replacement package within 48 hours or issue a full refund.
Delivery Area
- Available: United Kingdom only (England, Scotland, Wales, Northern Ireland)
- Not Available: International shipments
Frequently Asked Questions
Q: Can I choose the courier?
A: No, we use a trusted courier service for all UK deliveries.
Q: What comes in the package?
A: Products are carefully packed with invoice enclosed and installation instructions included.
Q: Can I collect from a warehouse?
A: Yes — by prior appointment at our administrative address in France.
Shipping Assistance
📞 Phone: +44 7570 896431 (Mon–Fri, 9:00 AM – 5:00 PM GMT)
📧 Email: support@PureEclat.shop
Guaranteed response within 24 business hours.